All verified orders will receive an initial email confirming the purchase, followed by a second email with tracking details once the order has shipped.

Orders are reviewed by fraud detection services. If an order is flagged as fraudulent or too high-risk to fulfill, the payment will be voided, and all funds will be released back to the original payment method.

Orders are typically processed within 1-3 business days after verified payment is received. Orders placed on Friday evenings, weekends, or holidays will be processed on the next business day. Please note that during peak seasons, shipping times may be slightly delayed.

*Not available for AL & HI addresses. 

Shipping Times (after order shipped)

These are approximate shipping times. We cannot guarantee your order will be delivered within these timeframes—especially during holidays. For assistance with shipments that exceed the above timeframes, contact us and we’ll be happy to assist.

• Standard:  3-7 business days
• Standard (AL, HI): 5-8 business days

Where We Ship

We’re happy to offer shipping across all 50 U.S. states, including Alaska and Hawaii. However, at this time, we do not ship to Puerto Rico, P.O. Boxes, or Military APO/FPO/DPO addresses. We appreciate your understanding and hope to expand our shipping options in the future.

Route Package Insurance

ROXY is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order does not arrive or is damaged upon arrival, you can easily file a shipping issue with Route and be refunded. We are excited to offer this service to you and highly recommend you select Route at checkout.

Cancellations and Changes to Existing Orders

Cancellations and changes to the shipping address are not possible once an order has been placed. If a shipment is returned to us, we will not refund the original shipping costs (if applicable).

Damaged or Defective Products

In the event you were shipped the wrong item or a defective product, please contact us immediately.

We are not responsible for lost, stolen, or damaged shipments. Please ensure that you have selected Route Insurance at checkout for package protection.